Militantly stupid
Today has begun with an abundance of joy. It is as if the populace of this city hath been liberally enemaed with floral bouquets and potpourri. For it is such a bright high note when not long after opening the store for the day, I get to explain a woman that she's just won the "high-end vibrator lottery." Which means that she's one of those oh so fortunate individuals who buys a really good vibrator only to have part of it burn out shortly after purchase. No, we still can't take it back. My efforts of giving her what options I could and sympathy her product fried culminated in a cheerful, chirpy "Thanks for nothing."
Not like the little chippy doesn't have every right to be pissed. Some things in life just suck.
The little shadow in my day would probably have flitted by without further ripple, except for another phone call. This guy was all but screaming into the phone at me.
Why might you ask? Well, it happens that my store sells some items that rest on the fringes of legitimate use. Not like is anything in an adult store that cannot be used for unlawful purposes if the person is disposed to do so, but some things just seem to rest closer to the line. This bloke purchased one of these products, used it for his own designs, and was angry because it seemed to backfire on him. He wanted his money back.
Upon being politely informed that the guarantee is extended through the actual product manufacturer and not us, he launched into an impressively apoplectic diatribe. However when he descended to the point of threatening legal action and plastering the building with nasty pamphlets, I had to point out that the actual execution of those courses of action would probably complicate his life in a drastic fashion, since he'd explained the reason for his upset was that the product failed to help him violate the law.
Of course, his bruised sense of personal justice interpreted my observation as a counter-threat. Sad how pointing out self-inflicted negative consequences twists in their perceptions to being a chosen display of force. Excuse me, sir, but jumping off this fifty story building is going to cause you great bodily trauma. Oh yes, that’s right, you bought a superhero cape from me with a satisfaction guarantee so if you become a street pizza it’s all my fault. This the sort of indignation some people feel when after reporting to the police someone stole their heroin only to find themselves taken into custody afterward.
I think I'm done enduring bitchy (ex)customers with aplomb for today.
2 Comments:
Thanks for another installment of human frailty Lanius.
It's refreshing to realize I'm not that bad.
Your blog never ceases to remind us of the stupidity of customers.
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